Dr. Monique H. Lambert is a medical ethnographer, user experience architect, and engineer with over 19 years of experience studying clinical workflow and work practices at the point of care. She specializes in applying human-centered principles to design and implement next-generation care delivery models and patient experiences across the healthcare continuum.

Dr. Lambert brings deep domain and methodological expertise from her work with high-tech companies, health plans, and healthcare providers. Her research and innovation projects include ethnographic studies of inpatient, home health and chronic care nursing; design and implementation of virtual care models; and the development of technology-supported systems addressing social determinants of health in older adults.

Dr. Lambert’s approach to healthcare innovation involves using ethnographic techniques to gain a deep understanding of people, their practices, and their environments. This understanding informs design and implementation of innovative care systems that are informed by and grounded in the realities of human practice.